Shipping and Return Policy

Fineciaga Return Policy

At Fineciaga, we are dedicated to ensuring your satisfaction with your handbag purchase. If, for any reason, you are not completely satisfied with your handbag, you may be eligible to return it within 2 weeks  from the date you received the item. Please take a moment to review our return policy below to ensure a smooth and hassle-free return process:

Eligibility for Returns:

1. Timeframe: You have 7 days from the date of receiving your handbag to initiate a return request.

2. Condition: The handbag must be in its original, unused, and unworn condition. It should have all tags, labels, and packaging intact.

3. Proof of Purchase: You must provide proof of purchase, such as the order number or receipt, when initiating the return.

Items Not Eligible for Return:

1. Customized or Personalized Items: Handbags that have been customized or personalized are not eligible for returns unless they are damaged or defective.

2. Final Sale Items: Items marked as "Final Sale" on our website cannot be returned or exchanged.

Initiating a Return:

To initiate a return, please follow these steps:

1. Contact Customer Support: Reach out to our customer support team via email at [sales@fineciag.com] or by using our [Contact Us] form on the website. Please provide your order number, the reason for the return, and any relevant details.

2. Package the Item: Carefully package the handbag in its original packaging, ensuring it is well-protected to prevent damage during transit. Include a copy of the RA confirmation email inside the package.

3. Shipping: You are responsible for shipping costs associated with the return, unless the item is damaged or defective. We recommend using a trackable and insured shipping method for your protection.

4. We do not furnish a return label as a standard practice. Our policy covers return shipping expenses solely in the event that the item is found to be damaged.

Processing Your Return:

Once we receive the returned handbag, our team will inspect it to ensure it meets the return eligibility criteria. If the return is approved, you will receive a refund within 7-10 business days to the original payment method used for the purchase. Please note that shipping fees are non-refundable unless the return is due to a damaged or defective item.

Contact Us:

If you have any questions or need assistance with your return, please do not hesitate to contact our customer support team at [sales@fineciaga.com].

Thank you for choosing Fineciaga. We appreciate your business and strive to provide you with the best handbag shopping experience possible